Job Description

Resident Case Manager (RCM)

Salary: $52,000–$57,000 annually, based on experience and qualifications

Lead with Purpose. Support with Compassion.

At Rise Up, we believe every person deserves the opportunity to live a meaningful, self-directed life in a home where they feel safe, respected, and valued.

We also believe exceptional care begins with exceptional leadership.

As a Resident Case Manager (RCM), you will lead a team of Direct Support Professionals while partnering with individuals, families, guardians, healthcare providers, and community partners to ensure the people we support receive high-quality, person-centered services.

This position is more than case management. It's about building strong teams, developing others, solving problems with compassion, and creating environments where both employees and the people we support can thrive.

If you're someone who enjoys helping others succeed, leading with integrity, and making a meaningful impact every day, we'd love to meet you.

What You'll Do

Lead and Develop Your Team

Our Direct Support Professionals are the heart of our organization. As an RCM, you'll create an environment where employees feel supported, appreciated, and equipped to do their best work.

Responsibilities include: 

• Training around personal cares and care plans, track employee training effectiveness and corresponding documentation
• Leading Team Meetings, coaching and mentoring staff
• Providing regular feedback, recognition, and professional development
• Creating a culture built on respect, accountability, and teamwork
• Supporting employees through challenges while maintaining clear expectations
• Participating in performance management and employee development
• Helping ensure homes are appropriately staffed and supported

Coordinate Person-Centered Supports

You'll serve as the primary coordinator for the individuals living in your assigned homes by:

• Coordination medical appointments, behavioral supports, and other services as well as support individuals through every phase of life including end of life care
  
• Completing assessments, service plans, documentation, and required reporting
  
• Monitoring health, safety, finances, and overall quality of life
  
• Ensuring services meet agency standards and funding requirements

Support Individuals to Live Meaningful Lives

Every person deserves opportunities to make choices, build relationships, and participate in their community.

You'll help ensure individuals:

• Live in safe, welcoming homes
• Have opportunities for independence and personal growth
• Receive individualized supports that reflect their goals and preferences
• Experience dignity, respect, and meaningful community inclusion 

Direct support may occasionally be provided during staffing shortages or emergency situations.

Administrative Leadership

You'll also:

• Maintain accurate documentation and confidential records
• Oversee household operations and participant funds 
• Participate in quality improvement initiatives
• Serve as part of our shared after-hours on-call rotation
• Perform other related duties as assigned

What Makes Someone Successful in This Role?

Successful Resident Case Managers understand that leadership is built on relationships.

They communicate with empathy, lead with consistency, and approach challenges with professionalism and sound judgment. They know how to support employees while maintaining accountability, remain calm during difficult situations, and collaborate respectfully with families, coworkers, and community partners.

Most importantly, they recognize that when employees feel valued, trusted, and supported, they are better able to provide exceptional care to the people we serve.

Qualifications

Required

• Three years of experience supporting individuals with disabilities, older adults, or other vulnerable populations, or an equivalent combination of education and relevant professional experience
• Previous experience leading, mentoring or coordinating the work of others
• Strong communication, organization, and problem-solving skills
• Ability to build positive working relationships with employees, families, guardians, healthcare professionals, and community partners
• Valid Wisconsin driver's license, reliable transportation, and automobile insurance
• Ability to successfully complete required background checks

Preferred

• Bachelor's degree in human services, Social Work, Psychology, Healthcare Administration, or related field
• Experience in residential services, case management, or long-term care 
• Knowledge of Wisconsin Medicaid - funded programs, including Family Care and IRIS

We understand that great leaders come from a variety of educational and professional backgrounds. If you believe your experience has prepared you for this role, we encourage you to apply—even if you don't meet every preferred qualification.

Physical Requirements

This position requires the ability to lift, bend, reach, kneel, assist individuals with activities of daily living when necessary, and occasionally provide direct support during emergencies or staffing shortages.

Compensation & Benefits

Salary: $52,000–$57,000 annually, depending on experience and qualifications.

Rise Up offers a comprehensive benefits package including:

• Health Insurance
• Dental Insurance
• Life Insurance
• Paid Time Off
• Paid Training and Professional Development
• Supportive leadership team
• Opportunities for growth and advancement

Schedule 

This is a full-time leadership position.

Resident Case Managers participate in a shared after-hours on-call rotation to ensure consistent support for our homes. We are committed to continually improving our on-call systems to promote a healthy and sustainable work-life balance for our leadership team.

Why Join Rise Up?

At Rise Up, we believe leadership is about service.

We strive to create a workplace where employees feel respected, supported, and empowered because we know that exceptional care for the people we serve begins with exceptional teams.

If you're looking for a career where your leadership can truly make a difference—in the lives of both the people you support and the employees, you lead—we encourage you to apply.

Rise Up is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where every employee and every person we support is treated with dignity and respect

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